We are a China-based factory that designs and manufactures self-service kiosk hardware for government agencies, system integrators, and e-government software companies. We supply hardware only: our kiosks ship with an open SDK and full API documentation covering printers, card readers, scanners, biometrics, and cash modules, so your team builds the software and keeps full control of the platform.
CE / LVD / EMC Certified 丨 MOQ From 1 Unit 丨 Prototype In 45 Working Days 丨 Mass Production In 35 Days 丨 French Customs Deployment
Government & Public Services Kiosk Hardware from an 11-Year OEM Manufacturer
All units are CE number CTG2605080024A-SC77AB, LVD and EMC certified, with MOQ from 1 unit, prototype delivery in 45 working days and mass production in 35 days.
Desktop Kiosks: Self-Service at the Counter
For service windows, community offices, and spaces where a floor-standing unit will not fit, our desktop kiosks bring self-service directly to the counter. With a footprint of less than 50 square centimeters and a 10.1-15.6-inch touchscreen, a desktop terminal turns any counter or table into a service point — no floor space, no installation crew, no building work. Plug in power and network, attach a printer or card reader if needed, and your application is live the same day.
Desktop configurations support thermal printers, 2D scanners, and card readers through the same open SDK as our full-size units, so your software investment carries over across form factors. MOQ from 1 unit makes desktop kiosks practical for pilot programs and small-branch rollouts.
Floor-Standing Kiosks: The Workhorse of the Service Hall
The floor-standing kiosk is the form most citizens expect in a government service hall — visible at the entrance, guiding users to self-service before they join a queue. With screen sizes from 15.6"–32" and even more and configurable peripheral bays — thermal or document printers, 2D scanners, card readers, cash modules, biometric cameras — one unit can cover tax payment, form printing, ID verification, and queue ticketing.
Built for high-traffic, unattended environments: IP54-rated chassis, whole-machine aging tests before shipping 24-48 hours.
Wall-Mounted Self-Service Terminals: Maximizing Space
Walls in corridors, lobbies, elevator areas, and branch offices—wall-mounted self-service terminals bring self-service to places inaccessible to floor-standing terminals. These slim, wall-mounted terminals, customizable to project needs, and equipped with 10.1-inch to 15.6-inch or larger touchscreens, transform previously unused wall space into service points without reducing aisle width.
Because the devices are fixed to the building structure, wall-mounted self-service terminals offer inherent theft and tamper-proof protection, and cabling is simple, allowing users to easily install them using mounting brackets. Typical applications include: queuing for numbers at lobby entrances, information inquiries in branch office corridors, and information retrieval at community service stations.
Why Government Software Teams Choose A Hardware-Only Manufacturer
Should software and hardware come from the same kiosk vendor?For agencies and software companies that run their own development teams, the answer is usually no.
Industry guidance for kiosk procurement is explicit: when you use in-house developers, the kiosk manufacturer should provide a ready library of SDKs and APIs for your devices (Kiosk Industry Group, 2026). Many successful government programs pair a specialized kiosk hardware manufacturer with a proven independent software platform — the same model we have followed for 11 years.le
A smart and secure self-service terminal hardware factory
making public services readily accessible
From queuing and tax payments to immigration clearance and social security processing, government agencies are facing unprecedented service pressures: limited staffing, rising citizen expectations, and an increasingly urgent need for digital transformation.
Self-service terminals are becoming one of the most effective tools for modernizing public services. As a professional self-service terminal hardware manufacturer, we provide government agencies, system integrators, and e-government software companies with highly reliable, customizable terminal hardware solutions that meet international certification standards—covering indoor and outdoor use and adapting to various e-government scenarios.
To System Integrators: On-Time Hardware Delivery and Acceptance Certificates
Certification documents including certificate numbers (e.g., CE number CTG2605080024A-SC77AB) and model-level specification sheets can be used for your responses.
Minimum order quantity is 1 unit. Prototype production typically takes 45 working days, and mass production takes 35 working days. For large orders, we can expedite the process for our sheet metal fabrication team based on the project.
The acceptance documentation should contain complete acceptance information, not just vague descriptions. This includes proof of the chassis' IP54 protection rating (e.g., the XSD215-E series), a complete system aging test report with test durations, and a list of all peripheral device brands/models—all of which should be clearly documented in the acceptance documentation, clearly defining the responsibilities of each party.
There will be no buck-passing between the supplier's hardware and your software departments—we do not have a software department, so there will be no conflict with your business. We guarantee the stability and reliability of your software. Upon handover: a written Service Level Agreement (SLA), a Return Authorization (RMA) process, and a spare parts supply commitment are required.
Many government software companies and system integrators possess mature business platforms but repeatedly encounter obstacles in terms of the stability, customizability, and compliance certification of terminal hardware.
Industrial-grade reliability, designed for high-frequency use in public places.Government service terminals experience high daily usage frequency and have extremely low fault tolerance. Our products undergo rigorous whole-machine aging tests, and the IP54 protection-rated chassis design ensures stable operation in high-traffic, unattended environments.
We provide complete SDK and API technical documentation covering all hardware modules—biometrics, printers, card readers, and cash modules—saving your development team time from wasting time on hardware adaptation.
Biometrics, cash modules, printers, scanners, NFC—combine them freely according to project needs, without paying for features you don't use. Every project receives the most suitable hardware configuration.
Institutional image and brand consistency are equally important. We offer full customization services for casing design, color schemes, and brand logo placement, and sign confidentiality agreements to protect your product designs.
CE/FCC/RoHS/ISO 9001/EMC certifications cover the entry requirements of major target markets in Europe, North America, the Middle East, and Southeast Asia, helping you shorten project approval cycles.
Minimum order of 1 unit, prototype delivery within 45 working days, mass production completed within 35 days. This allows you to fully verify the compatibility of the hardware and your software system before placing a full order.
Faster CPB processing Reduced wait times Minimizing customs congestion Automates repetitive tasks, significantly reducing front-office labor costs. Frees up staff from low-value-added tasks, allowing them to focus on complex services. Extends service hours to 24/7 without requiring additional staff. Reduces manual data entry errors and simplifies paper-based processes. Supports ADA accessibility standards and data privacy compliance out of the box. Scalable hardware platform, allowing for on-demand deployment. Consistent information delivery and service guidance for every interaction. No queues, routine transactions completed in minutes Service accessible anytime, including holidays and off-peak hours Multilingual interface eliminates language barriers Guided operation steps allow independent use without digital skills Privacy screens and encryption protect sensitive personal information Printed receipts are provided for every transaction, ensuring traceabilityYour Terminals, Your Brand, Our Manufacturing Capabilities
Customizable cold-rolled steel sheets ensure robustness and safety.
All xishida components use top-tier spare parts to guarantee product quality.
Logo, color scheme, and casing design are executed according to your brand specifications.
Full-module SDK/API documentation for developer-friendly development.
Components can be selected according to project needs, avoiding redundant costs.
NDAs are signed throughout the process to protect your product design and customer relationships.
Collaborative Projects
From Bidding Projects to Integrator Partnerships to Delivery
Customized self-service printing terminals for Thai hospital system integrators, including integrated printing, card reading, and camera modules.
2025
05
31
Customized registration terminals for hospital system integrators, including integrated printing, card reading, and receipt printing modules.
2023
03
15
These are self-service registration terminals customized by Kashgar Rural Commercial Bank – Xinjiang Rural Credit Cooperative for the intelligent upgrade of all health centers in Yecheng County, China.
2024
02
16
Xishida, in conjunction with the hospital system integrator, conducted a comprehensive intelligent upgrade for the hospital, including self-service registration (wall-mounted and floor-standing), queuing display screens, report printers, and other related systems.
2025
07
10
This is a self-service registration terminal customized for intelligent upgrading at Rudong County Traditional Chinese Medicine Hospital in China.
2025
11
04
This is a self-service registration terminal customized for intelligent upgrading at Xianyang Hospital in China.
2025
12
13
This is an environmental certificate printer customized for the intelligent upgrade of the Tongzhou District Ecological and Environmental Protection Bureau in China.
2025
04
21
This is a customized self-service registration terminal system for the intelligent upgrade of Heyuan People's Hospital in China.
2025
07
26
This is a customized self-service registration terminal system for the intelligent upgrade of Shannan City Maternal and Child Health Hospital in China.
2025
08
10
Let's take a look at some of the innovative self-service terminals we've created for our loyal customers.
FAQ
1
Does the kiosk manufacturer provide SDKs and APIs for hardware integration?
Yes. Every kiosk ships with an SDK and API documentation covering thermal printers, 2D scanners, card readers, biometrics, and cash modules. Platforms: Android, Windows.
2
Can I develop my own software on your kiosk hardware without vendor lock-in?
Yes. We are a hardware-only manufacturer. You own your application, your data, and your roadmap; we provide the hardware, SDK, and documentation. We do not license runtime fees and do not collect data from your kiosks.
3
Should software and hardware come from the same kiosk vendor?
For teams with in-house developers, industry guidance recommends pairing a specialized kiosk hardware manufacturer with an independent software platform (Kiosk Industry Group, 2026). That is the model we have followed for 11 years — your software, our hardware, clean accountability.
4
What certifications should a government kiosk have for the EU or US market?
EU: CE (EMC EN 55032) and LVD (EN 62368-1); US: FCC and, where applicable, UL. We hold CE, LVD and EMC certificates and document compliance evidence per model.
5
What is the MOQ and lead time for government kiosk projects?
MOQ is 1 unit. Prototype delivery takes 45 working days and mass production 35 working days , allowing you to validate hardware-software compatibility before placing a full order.
6
What is the difference between commercial and consumer kiosks?
Commercial kiosks are purpose-built for 24/7 public use with hardened enclosures, industrial components, serviceable interiors, and certified peripherals. Consumer setups repurpose tablets and consumer displays not designed for continuous duty — a common cause of field failures in public deployments.
7
How important is long-term service support for kiosks?
Critical. A kiosk that is offline is worse than no kiosk at all. Plan for preventive maintenance, remote monitoring, rapid break-fix, and multi-year parts availability — which is why we document SLAs before a project ships.
Get in touch with us
Just leave your email or phone number in the contact form so we can send you a free quote for our wide range of designs!
Xishida is a leading global manufacturer of self-service terminal hardware and a professional OEM/ODM service provider.
Tel: +86 183 1102 1134
E-mail: Kyrie.Eric@xsdgroup.cn