Do you provide technical support?

Yes. Xishida designs and tests its self-service kiosks according to relevant international safety, electromagnetic compatibility and environmental protection requirements, with certifications and standards varying by product model and application.

Depending on the configuration, products can support certifications including CE, FCC, RoHS, UL, 3C and ISO 9001, while selected models undergo ESD, EMC, impact and environmental protection testing. For outdoor applications, certain kiosk configurations can achieve IP55/IP65 protection and IK08–IK10 impact resistance, helping protect equipment against water, dust and physical impact.

For payment-oriented terminals, Xishida can integrate secure payment hardware and encrypted PIN-entry components designed to support applicable financial security requirements, including PCI-DSS/EMVCo-related standards.

Because requirements differ between markets and applications, Xishida can recommend the appropriate certification and protection configuration according to the intended deployment environment.

Contact Xishida to confirm the applicable compliance requirements for your target market and kiosk application.

Xishida takes a full-process approach to quality control to minimize the risk of defective products reaching customers. Before shipment, kiosks undergo incoming-material, in-process and final inspection, followed by a 24–72-hour high-load aging test to identify potential hardware or peripheral issues before delivery.

If a quality issue is identified after delivery, Xishida’s after-sales team will review the case according to the RMA process and commercial agreement. Depending on the specific situation, the company can coordinate troubleshooting, repair or replacement to help restore the affected equipment.

For customized projects, Xishida also maintains technical documentation and hardware configuration information to support more efficient communication between the customer, engineering team and after-sales service.

This approach provides customers with support beyond the initial shipment and helps maintain reliable kiosk operation throughout deployment.

For customized kiosk projects, sample development generally takes around 45 days, although the actual timeline depends on the complexity of the enclosure, structural design, peripheral configuration and level of customization. Xishida confirms the specific schedule during the quotation and engineering stage.

Before a prototype is delivered, the engineering team can conduct dry assembly, structural verification and internal consistency checks to evaluate the fit and configuration of major components. This helps ensure that the prototype provides a reliable reference for subsequent production.

Once the design and prototype are approved, customers can proceed to mass production. The typical mass-production cycle is approximately 35 days, depending on order quantity and project complexity. Xishida’s 12,000 m² manufacturing facility and 10 assembly lines provide the production capacity needed to scale from initial prototype development to larger commercial orders.

Share your drawings, specifications or target quantity with Xishida to establish a project-specific timeline.

For hardware integration projects, Xishida also provides SDK/API documentation to support communication between kiosk peripherals and the customer’s software or platform. This is particularly useful for software companies and system integrators developing their own self-service applications.

Quality documentation can also cover relevant material and component information, while Xishida maintains quality control across incoming materials, manufacturing and final inspection. By combining technical documentation with its engineering and manufacturing capabilities, Xishida helps customers move from hardware evaluation and prototype validation to production deployment with clearer technical references.

Xishida designs its kiosks for long-term, high-frequency operation, with reliability evaluated through both continuous aging tests and component-level fatigue testing. For financial-grade terminals, selected products can achieve an MTBF of up to 50,000 hours, providing a useful reference for applications requiring continuous operation.

Before shipment, each machine undergoes a 24–72-hour continuous high-load aging test, during which multiple functions and peripherals can operate simultaneously. High-wear components such as card readers, printers and touchscreens are also subjected to extensive cycle testing to identify potential failures before delivery.

Rather than defining a single service life for every kiosk, Xishida evaluates durability according to the model, components, operating environment and usage frequency. This approach allows hardware configurations to be matched with specific deployment requirements.

Share your expected operating hours and usage conditions with Xishida for a suitable configuration.

Xishida operates an ISO 9001-certified quality management system with quality control throughout the manufacturing process, covering incoming materials, in-process production and final inspection before shipment.

Beyond routine inspection, Xishida conducts comprehensive reliability testing to evaluate kiosks under demanding operating conditions. Key tests include 24–72-hour high-load aging tests, peripheral fatigue testing, touchscreen cycle testing, card-reader insertion/removal testing, temperature and humidity simulation, salt-spray and UV aging tests, as well as ESD and EMC testing.

For outdoor and high-use applications, selected models can also undergo IP55/IP65 protection and IK08–IK10 impact-resistance testing. These procedures help identify potential hardware, structural and peripheral issues before delivery, supporting stable operation in healthcare, finance, government, transportation, hospitality and retail environments.

Contact Xishida to discuss the quality and testing requirements of your kiosk project.