FAQ
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Q1: How to interpret the model number of Xishida self-service terminals?
A1: Take model XSD156-B as an example. XSD is the abbreviation of Xishida. The number 156 indicates the screen size. The letter B stands for the specific machine type, and we use letters A, B, C, D and so on to distinguish different models.
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Can your self-service terminals connect with our existing POS / HIS / ERP systems?
A2: Our devices support connection with mainstream systems. We provide native API interfaces. Menu information, prices and inventory data can be synchronized in real time. Custom middleware is also available upon request to meet your docking needs.
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Q3: Do you provide underlying SDK? What operating systems are supported?
A3: Yes, we provide complete SDK documents for your secondary development. Our terminals support Android and Windows systems.
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Q4: Can I purchase only the housing, and assemble components and install software by myself?
A4: Certainly. We can supply only the casings, and also support personalized appearance customization for your brand.
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Q5: How many peripheral devices can one self-service terminal integrate at most?
A5: The integration capacity is flexible based on your actual demands. We can customize exclusive solutions and conduct feasibility evaluation for you.
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Q6: Are your products suitable for outdoor installation?
A6: Some of our models are designed for outdoor use, with an IP55 to IP56 protection rating. Please note that outdoor-grade models come with a higher cost.
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Q7: What is the MOQ (Minimum Order Quantity) for standard and customized models?
A7: Both standard and customized models support orders starting from 1 unit to lower your trial cost. Due to extra processing fees for small-batch production, the unit price will be relatively higher for single-unit orders.
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Q8: What is the lead time from order to delivery? Do you support international sea and air freight?
A8: After receiving the deposit, the general lead time is 20 to 45 days. In-stock standard products can be delivered within 7 to 14 days. We support both international sea freight and air freight as per your requirements.
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Q9: What international certifications do your devices have? Do they comply with the ADA accessibility standards?
A9: Our products have obtained CE, FCC, RoHS and UL certifications. Besides, the height and screen angle of public-use terminals are designed in compliance with ADA accessibility requirements.
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Q10: What is the hardware warranty period? How do you handle remote after-sales service and parts replacement?
A10: We offer a 12-month standard hardware warranty. We adopt a three-tier response mechanism for efficient remote technical support and parts replacement services. For full details, please refer to our after-sales guarantee document.
Xishida is a leading global manufacturer of self-service terminal hardware and a professional OEM/ODM service provider.
Tel: +86 183 1102 1134
E-mail: Kyrie.Eric@xsdgroup.cn